Refund policy

At Mongolelement.com, our goal is to ensure your satisfaction with every purchase. Please read our refund policy carefully to understand our procedures:

1. Eligibility for Refunds:

• We accept refund requests for eligible items within 30 days of the delivery date. To be eligible for a refund, the item must be unused, in its original packaging, and in the same condition as received.

2. Non-Refundable Items:

• Certain products, such as perishable goods, personalized items, or items marked as non-returnable, cannot be refunded. Please refer to the product description or contact us for clarification on the eligibility of an item for a refund.

3. Refund Process:

• To request a refund, please contact our customer support team at support@mongolelement.com. Provide your order number and details regarding the item you wish to return.
• Once your request is approved, you will receive instructions on how to return the item. Ensure the item is securely packaged to prevent damage during return shipping.

4. Return Shipping:

• Return shipping costs for eligible items are the responsibility of the customer unless the return is due to an error on our part (e.g., wrong item shipped, defective product).
• We recommend using a trackable shipping service for returning items to ensure safe and timely delivery.

5. Inspection and Refund Processing:

• Upon receiving the returned item, our team will inspect it to verify its condition. Once approved, we will initiate the refund process.
• Refunds will be issued to the original payment method used during the purchase. Please note that it may take 5-7 business days for the refunded amount to reflect in your account, depending on your financial institution.

6. Refund Exceptions:

• In some cases, a partial refund may be granted, such as when an item is returned not in its original condition, is damaged, or has missing parts for reasons not due to our error.

7. Late or Missing Refunds:

• If you haven't received your refund within the expected timeframe, please check your bank account again. Contact your bank or credit card company as processing times may vary.
• If further assistance is needed, please contact our customer support team at support@mongolelement.com for help in tracking the refund status.

8. Contact Us:

• For any inquiries or to initiate a refund request, please contact our customer support team at support@mongolelement.com. We're available to assist you during our business hours.

Mongolelement.com reserves the right to amend or update this Refund Policy as necessary. Any changes made will be communicated through our website.

Thank you for choosing Mongolelement.com!